MAACO
SYSTEMS CANADA, INC.
PRIVACY POLICY
At Maaco Systems Canada,
Inc. (“Maaco”), we respect the privacy of our customers, clients,
franchisees and employees and we are committed to keeping your personal
information accurate, confidential, and secure. We have adopted the
following Privacy Policy to ensure that Maaco continues to meet its
commitment to your privacy.
This Privacy Policy
applies to Maaco and its employees. Maaco does not include franchisees,
resellers or distributors of Maaco products and services. Maaco stores
are owned and operated by independent franchisees that are responsible
for adopting their own privacy policies which are consistent with the
intent of this Privacy Policy.
INTRODUCTION
Maaco provides a variety
of products and services to the public, including but not limited to:
the sales and operation of a system of automotive autobody and painting
franchise locations throughout Canada.
In the course of
providing these products and services, Maaco may collect, with their
consent, certain personal information about its customers, clients,
franchisees and employees.
“Personal
Information” means information about
an identifiable individual. This may include, without limitation, the
individual's name, home address, age, income, credit history or other
financial information and credit card information. Personal Information
does not include the name, title, business address or telephone number
of an employee of an organization.
The Maaco Privacy Policy
is based on, and complies with, Canada's
Personal Information Protection and Electronic Documents Act
(“PIPEDA”), which includes the Ten Privacy Principles outlined in the
Canadian Standards Association Model Code
for the Protection of Personal Privacy.
This Privacy Policy
describes the ten principles that Maaco follows to ensure that we
protect your Personal Information when we collect, use or disclose it in
the course of carrying on commercial activities in Canada. All of our
employees who have access to Personal Information must adhere to the
Maaco Privacy Policy and related procedures. To this end, Maaco has
appointed a Chief Privacy Officer to ensure compliance by all Maaco
employees and to address your privacy concerns.
THE TEN PRINCIPLES OF PRIVACY
The following ten
principles govern our actions as they relate to the use of Personal
Information:
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Principle 1 –
Accountability
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Principle 2 – Identifying
Purposes
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Principle 3 – Consent
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Principle 4 – Limiting
Collection
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Principle 5 – Limiting
Use, Disclosure and Retention
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Principle 6 – Accuracy
-
Principle 7 –
Safeguarding Personal Information
-
Principle 8 – Openness
-
Principle 9 – Access
-
Principle 10 – Addressing
Complaints
Principle 1 - Accountability
Maaco has designated a
Chief Privacy Officer. The Chief Privacy Officer is ultimately
responsible for Personal Information under the control of Maaco and is
accountable for compliance with the terms and procedures of this Privacy
Policy. Any individual that wishes to challenge Maaco’s procedures, or
wishes to make a complaint about Maaco’s Personal Information handling
practices should contact the Chief Privacy Officer. For contact
information, please refer to “Principle 10 – Addressing Complaints”
below.
Principle 2 - Identifying
Purposes
Maaco will inform you of
the purposes for which it is collecting any Personal Information, before
or at the time the information is collected.
Principle 3 - Consent
Maaco will obtain your
consent before or when it collects, uses or discloses your Personal
Information. In obtaining consent, Maaco will use reasonable efforts to
ensure that you are advised of the identified purposes for which
Personal Information will be used or disclosed. In determining the
appropriate form of consent, Maaco will take into account the
sensitivity of the Personal Information and the reasonable expectations
of a reasonable person. Consent will not be obtained through deception.
Consent can be express,
implied, or given through an authorized representative. You may withdraw
your consent at any time, subject to legal or contractual restrictions
and reasonable notice. Maaco will inform you of the implications of
such withdrawal. However, Maaco may collect, use or disclose Personal
Information without your knowledge or consent in exceptional
circumstances where such collection, use or disclosure is permitted or
required by law.
Principle 4 - Limiting
Collection
The information collected
by Maaco will be limited to those details necessary for the purposes it
has identified to you or to perform the services you have requested.
Information will be collected by fair and lawful means.
The Kind of Information We
Collect
Maaco gathers and uses
Personal Information in order to provide you with the products and
services you have requested. Maaco may also use your Personal
Information to update you about our services and to offer you additional
products or services that you may be interested in, so that we may
continue to serve your collision repair and auto painting needs.
If you visit Maaco Web
sites, we do not collect personally identifiable information about you
unless you provide it. All information that you do provide us with is
securely maintained and kept strictly confidential. This Privacy Policy
does not apply to aggregated data from which it is not possible to
determine the identity of a specific individual. Maaco reserves the
right to use aggregated data in any manner that it determines is
reasonable and/or appropriate.
Anonymous Information and
“Cookies”
Maaco may collect
anonymous information about you. This means that the information
collected cannot be traced back to a specific person. For example, our
Web servers may record certain information automatically when you visit
Maaco Web sites. This information is collected using “cookies” and might
include the pages you visited, your IP (Internet Protocol) address and
other site usage statistics. This anonymous information is used for
research and analytical purposes only (like evaluating how many visitors
our Web sites receive or which pages they visit most often). It does not
reveal any Personal Information about you, the user. This aggregate data
may be disclosed to third parties, but never with personally identifying
information.
“Cookies” are small text
files that contain a unique identification number that allows our
computers to identify your Web browser (but not you) each time you visit
one of our Web sites that uses cookies. The information helps Maaco
improve the functionality of the site and enhance the navigation and
security of your session. Most major Web sites use this technology and
most browsers are set up to accept them.
Principle 5 - Limiting Use,
Disclosure and Retention
Personal Information will
only be used or disclosed for the purpose for which it was collected
unless you have otherwise consented. Personal Information may only be
retained for the amount of time needed to fulfil the purpose for which
it was collected.
In certain exceptional
circumstances, Maaco may have a legal duty or right to disclose Personal
Information without your knowledge or consent with respect to matters
that concern the public interest.
How We Use Your Information
At Maaco we may use
Personal Information to carry out one or more of the following:
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To communicate with you
in order to provide you with our products and services.
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To include you in
preferred customer activities, such as special promotions and bonus
offers.
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To assist in the
development and marketing of our products and services.
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To manage, develop and
improve our business and operations.
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To consider whether
Maaco or any of its affiliates should establish or continue a
commercial or franchise relationship with existing or potential
franchisees, including without limitation, to evaluate credit standing
and to match credit bureau or credit reporting agency information, to
check references and confer with banking institutions.
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To establish and
maintain franchise relations with franchisees (both existing and
potential), customers, suppliers, financial institutions, and
affiliates, and to provide ongoing products and services, administer
accounts, make and receive payments, engage in leasing arrangements
and fulfill contractual obligations.
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To develop, enhance,
market, sell, provide and inform you of products and services of third
parties, including our affiliates and franchise suppliers, with whom
Maaco and/or its franchisees have a commercial relationship.
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In the course of
conducting regular human resources operations, compensation, tax and
benefits administration, including for the purposes of establishing,
managing or terminating an employment or consulting relationship, to
administer corporate travel, and to obtain and provide references
regarding prospective, current or former employees and franchisees.
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To update and verify
our databases and information provided by third parties.
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To engage in business
transactions, including without limitation, the purchase, sale, lease,
merger, amalgamation or any other type of acquisition, disposition,
securitization or financing involving Maaco or its affiliates or
franchisees.
We will only use Personal
Information for the purpose that we have disclosed to you. If we want to
use your information for a different purpose, we will notify you and ask
for your consent first.
When We are Permitted to
Disclose Your Information
(i) When Authorized by
You
Many of the services
offered by Maaco require us to obtain Personal Information about you in
order to perform the services you have engaged us to provide. We will
always obtain consent from you first, and we will never use the
information for purposes other than those we have told you about.
You may withdraw your
consent at any time, subject to any legal or contractual implications
(which we will inform you about). In some cases, if you do not consent
to our use or disclosure of certain Personal Information, we may be
unable to continue to provide all or part of the services you have
requested.
(ii) When Required by Law
In some cases, such as
under a court order, we may be required to disclose certain information
to persons specified in the court order. We will only provide the
specific information requested and only upon being satisfied that the
authorities have legitimate grounds to request the information.
(iii) When Permitted by
Law
The legislation has
provided certain situations where Maaco is legally permitted to disclose
Personal Information without your consent. Examples include situations
involving the collection of debt in arrears, medical emergencies, or
suspicion of illegal activities.
With Whom We May Share Your
Information
(i) Maaco Employees
In the course of daily
operations, access to sensitive Personal Information is limited to those
employees with a legitimate reason for accessing it. As a condition of
their employment, Maaco employees are required to follow all applicable
laws and regulations, including this Privacy Policy. Unauthorized use or
disclosure of confidential Personal Information by any Maaco employee is
prohibited and may result in disciplinary measures.
(ii) Maaco Affiliates
In order to better meet
your needs, we may share some of your Personal Information with Maaco
affiliates. Should you not want to receive promotional materials from or
have your Personal Information shared with Maaco affiliates please
contact the Chief Privacy Officer at the address, phone number or email
address provided at the end of this document.
(iii) Maaco Third Party
Suppliers
We may engage and
coordinate third party suppliers to provide you with certain services
offered through Maaco. Such suppliers are only given the information
that is needed to provide the specific service for which we contract
them to provide. Suppliers are obliged to protect the confidentiality of
your Personal Information and are prohibited from doing anything with
this information that we have not authorized them to do. They are
required to treat your Personal Information in a manner consistent with
the Maaco Privacy Policy.
(iv) Sale of Business
We may transfer your
personally identifiable information to a third party in connection with
a sale, merger or other disposition (whether of assets, stock or
otherwise) of our business.
Principle 6 - Accuracy
Maaco will keep Personal
Information as accurate, complete and current as necessary to fulfil the
identified purposes for which it was collected. You may have this
information amended where it is found to be inaccurate or incomplete.
Principle 7 - Safeguarding
Personal Information
Personal Information is
safeguarded using measures appropriate to the sensitivity of the
information.
How We Safeguard Information
Maaco will use reasonable
efforts and security measures to protect Personal Information against
loss or theft, as well as unauthorized access, use and disclosure. Maaco
has extensive controls in place to maintain the security of its
information and information systems. Files containing Personal
Information are stored according to the sensitivity of the information
contained therein. Appropriate controls (such as restricted access) are
placed on our computer systems and data processing procedures. Physical
access to areas where Personal Information is gathered, processed or
stored is limited to authorized employees.
Web Site Security
The Maaco Web site may
contain links to other Web sites, including those of its business
partners. Maaco is in no way responsible and cannot guarantee the
content or privacy of other sites linked to our Web site.
Principle 8 - Openness
Maaco will make available
to its customers, clients, franchisees and employees information about
the policies and procedures Maaco uses to manage Personal Information.
Principle 9 - Access
Upon written request to
Maaco’s Chief Privacy Officer, you will be informed of the existence,
use and disclosure of your Personal Information, and will be given
access to it. You also have the right to verify or amend the information
if it is shown to be inaccurate. Maaco will respond to all such requests
as efficiently as possible. If Maaco is prohibited from providing such
access they will explain the reasons for the lack of access, except
where prohibited by law.
Principle 10 - Addressing
Complaints and Suggestions
You may challenge Maaco’s
compliance with this Privacy Policy. Maaco has policies and procedures
to receive, investigate and respond to complaints and questions
regarding this Privacy Policy and our collection, use and disclosure of
Personal Information. Complaints will be investigated and where a
complaint is found to be justified, Maaco will take appropriate
measures, including amending our policies and practices, when necessary.
You may contact Maaco’s Chief Privacy Officer to make a complaint,
express any concerns or to request access to your Personal Information.
Questions, Concerns and
Complaints
If you have any
questions, concerns or complaints about your Personal Information, or
about the Maaco Privacy Policy, please contact our Chief Privacy Officer
using the contact information provided below:
